Frequently asked questions

Every watch sold on Calibre ships from the seller to our authentication center first, where it is inspected against the listing — reference, condition grades, box and papers — before it continues on to you. If a watch does not pass, the sale is cancelled and you are refunded in full. Read more about authentication.

The price you see on the listing, plus shipping (calculated for your address at checkout) and any sales tax. Paying by card adds a 3% card processing cost; paying by wire or bank transfer adds nothing. Every line is shown in the order summary before you confirm — there is no buyer premium.

Yes. At checkout choose “Wire transfer” and we reserve the watch for you and show the exact bank details and reference to use. The order is confirmed as soon as the funds arrive; wire payments skip the 3% card processing cost entirely.

Every order has a live tracker under Orders: shipped to authentication → at authentication → authentication complete → shipped to you → delivered, with the carrier tracking number once the watch is moving. Expect an extra stop compared with a normal online order — that stop is the authentication check.

The order stops at our authentication center: it never ships to you, the sale is cancelled, and your payment is refunded in full. You do not have to negotiate with the seller — Calibre handles it.

Yes — tap “Save for Later” on any listing. Saved watches live under Saved in your account and also appear beneath your cart. Saving does not reserve the watch; it can still sell to someone else.

On any listing choose “Make Offer” and name your price. To keep offers serious, we authorize a $250 hold on your card when you submit — it is only an authorization, not a charge. The seller has 24 hours to accept, decline, or counter.

Almost never. The hold is released automatically when your offer is declined, expires, is cancelled, or when you complete payment on an accepted offer. It is only charged if a seller accepts your offer and you then back out or miss the payment deadline — that is disclosed before you submit.

Yes. Sellers can counter with a new price, and you can accept it, decline it, or counter back — the negotiation continues until one side accepts, declines, or a 24-hour response window lapses. The full history of every round is visible to both sides on the offer.

Once a price is agreed, you have 24 hours to complete checkout at that price (your regular payment method, card or wire). The watch is reserved for you during that window, and your $250 hold is released the moment payment goes through.

Nothing up front — no subscription and no listing fee. When your watch sells, Calibre keeps a commission of 8% for private sellers or 5% for verified dealers; you keep the rest. See the full commission breakdown.

Payouts run through Stripe, our payments partner, which verifies every seller's identity before money can move — the same requirement banks have. Your SSN goes to Stripe over an encrypted connection; Calibre never stores it, only a one-way fingerprint used to keep previously banned sellers off the marketplace.

Every listing is reviewed by our team before going live so buyers can trust what they see. If yours is rejected, the reason appears on the listing in your seller dashboard (and by email). Fix the issue — usually photos or details that do not match the reference — and resubmit; review normally takes less than a day.

Front, caseback, left profile, right profile, clasp, and the full set. Our authenticators compare the delivered watch against these exact angles, and buyers spending thousands expect to see them. Listings cannot enter review without all six.

You ship one leg only: to our authentication center, with a prepaid label you buy in the fulfillment flow (the exact cost is quoted from your box size and weight, typically under $70, before you pay). The buyer pays for the authenticated leg to their door. A deadline is shown so the sale keeps moving.

After the watch passes authentication and is delivered, your payout — sale price minus commission — is released to the bank account connected during Stripe onboarding. Your dashboard shows each sale's payout status the whole way.

Keep 10 live listings at any point in a US calendar month and dealer status unlocks automatically for the rest of that month and the next: a 5% commission instead of 8%, a verified dealer badge on your storefront, and bulk upload tools. How dealer status works.

No. Bulk Import accepts the CSV or Excel export from whatever inventory system you use, matches your columns to ours once, and turns complete rows into listings. Incomplete rows are saved as drafts you can finish anytime. See how bulk uploads work.

No. All payments are processed by Stripe, the payments provider behind millions of businesses. Card details are entered in Stripe's secure form and never touch Calibre's servers.

Yes. Your payment is held by the platform — the seller is not paid out until the watch has passed authentication and been delivered. If anything goes wrong before then, the money comes back to you, not the seller.

Yes — submit a watch request with the brand, reference, and your budget. Our dealer network sees open requests, and you are notified the moment a matching watch goes live.

Use the chat bubble in the bottom-right corner of any page — you do not need an account, just an email address so we can get back to you. We respond within 24 hours.